Refund Policy

We stand behind what we sell, and we want you to feel good about your purchase.

30-day guarantee

If you're not happy with your Plainly eye patches for any reason, contact us within 30 days of delivery and we'll sort out a refund or replacement. We're not going to make you jump through hoops — just email us and tell us what's wrong.

How to request a refund

Email us at the address on our Contact page with your order number and a quick note about the issue. We'll respond within 2-4 business days.

Damaged or incorrect items

If your order arrives damaged, or you received the wrong item, let us know within 30 days with a photo if possible, and we'll send a replacement or refund at no extra cost to you.

Refund processing

Approved refunds are processed back to your original payment method and typically appear within 5-10 business days, depending on your bank.